Customer Reviews for Skipton International | Page 146
Our overall score: 4.7/5
Nov 2 2016 - 21:44
Savings
Customer Service Review:
Dealing with local branch leads to customer friendly service.
Nov 2 2016 - 14:32
Savings
Customer Service Review:
Their stand of service seems to have fallen down from what it used to be years ago. Mistakes in printing statements or post not arriving (wonder why) & they have not even thought of installing an Online System. Time to adopt modern technology.
Product Review:
The products are slightly better than the rest. An Online Portal will be a tremendous leap good for Skipton and beneficial to the customers. Skipton should try to install this asap.
Response from Skipton International:
Thank you for your feedback. Unfortunately there was an issue that delayed printing a small number of statements that was promptly corrected. As our news page (https://www.skiptoninternational.com/news/investing-for-the-future) shows Skipton International is investing in a new banking platform that should (from late next year) support a Customer Portal.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. Unfortunately there was an issue that delayed printing a small number of statements that was promptly corrected. As our news page (https://www.skiptoninternational.com/news/investing-for-the-future) shows Skipton International is investing in a new banking platform that should (from late next year) support a Customer Portal.
Kind regards
Jim Coupe
Managing Director
Nov 2 2016 - 11:54
Savings
Customer Service Review:
We received excellent service, our account was set up in minutes with no fuss
and with the help of very friendly staff
Product Review:
It was just what we were looking for
Nov 2 2016 - 11:24
Savings
Customer Service Review:
We always receive good service. However our fixed 18month rate bond matured 15/10. Faxed Instructions prior. Never heard a word.
Product Review:
Best rates on offer. Look nowhere else!
Nov 2 2016 - 07:28
Mortgage
Customer Service Review:
with this being our first mortgage they couldn't be more helpful and answered all of our questions,which is why we chose them over other providers.
Product Review:
excellent customer service and care provided to us by our advisor couldn't have been more helpfull
Nov 2 2016 - 04:03
Savings
Customer Service Review:
Prompt, courteous, knowledgeable, helpful
Nov 1 2016 - 22:38
Savings
Customer Service Review:
Instant response to request to problems.
Product Review:
Excellent
Nov 1 2016 - 20:18
Savings
Customer Service Review:
A very efficient and user friendly account opening process. Responsive to telephone enquiries.
Product Review:
Very competitive interest rate in a low rate environment
Nov 1 2016 - 19:03
Savings
Customer Service Review:
Refreshingly easy to to deal with, none of the 'jump through hoops' prevalent with other Institutions.
Product Review:
Actually paying interest so very rare these days.
Nov 1 2016 - 19:01
Savings
Customer Service Review:
Excellent service. Contacts me immediately for any issues or decisions.
Product Review:
As good as I can get with a conservative saving plan
Nov 1 2016 - 18:46
Savings
Customer Service Review:
I was warmly received by a staff member & given the info I required. This enabled me to make immediate decisions about my account
Product Review:
It was easy to switch from a 90 notice savings account to a 200 day savings account
Nov 1 2016 - 18:19
Savings
Customer Service Review:
The service was no-nonsense, fast and courteous.
Product Review:
It fits my requirements perfectly
Nov 1 2016 - 18:18
Savings
Customer Service Review:
Shane who took in our completed paperwork was friendly.
Product Review:
Skipton gave the best rates available
Nov 1 2016 - 18:14
Savings
Customer Service Review:
Service was quick and efficient. However it would have been better if we had been advised of new or different rates prior to our visit, i.e. By advertising to us as existing customers.
Product Review:
Better rate of interest but I only discovered it by accident
Nov 1 2016 - 18:11
Mortgage
Customer Service Review:
Very efficient and having a single point of contact for all documents and enquiries and the mortgage decision was effective.
Product Review:
Very clear how it works and what the application criteria are.
Nov 1 2016 - 17:36
Savings
Customer Service Review:
Efficient and friendly response to telephone enquiries
Product Review:
A good product but disappointing rates at recent renewal
Nov 1 2016 - 17:34
Savings
Customer Service Review:
generally very good friendly service and helpful people at all stages
Product Review:
as with all savings these days interest rate is low but surprisingly one of the highest around
Nov 1 2016 - 17:32
Savings
Customer Service Review:
I wrote a letter containing bond maturity instructions, which weren't followed. I expected a contact call to confirm the provisional opening of a new bond & for you to wait until I funded with additional cash. Instead you just went ahead & opened the new bond regardless. And now I have to open a separate bond with that additional cash. you didn't respond confirming the BACs transfer details & that you had comprehended the instructions - as requested.
Product Review:
Average
Response from Skipton International:
Thank you for your feedback. I have investigated and unfortunately your requirement to add additional funds was missed, for which I apologise. I have spoken to the manager concerned, who also apologises and will seek to avoid a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I have investigated and unfortunately your requirement to add additional funds was missed, for which I apologise. I have spoken to the manager concerned, who also apologises and will seek to avoid a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Product Review:
Rates are very low. This product is good value.
Response from Skipton International:
Thank you for your feedback. Kim is indeed an asset to our company. I will ensure that she receives your feedback, for which I am sure she will be pleased.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. Kim is indeed an asset to our company. I will ensure that she receives your feedback, for which I am sure she will be pleased.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good interest rate bearing in mind national rates