Customer Reviews for Skipton International | Page 139
Our overall score: 4.7/5
Feb 6 2017 - 13:18
Mortgage
Customer Service Review:
They were very thorough, however, this enabled a smooth completion of the purchase of the property.
Product Review:
The mortgage supplied the flexibility that we required, so that we could adapt to our changing circumstances, and advance payments when possible.
Product Review:
Better rate than most providers in the current market.
Feb 6 2017 - 13:10
Savings
Customer Service Review:
Assistance received from the telephone help line was very good. However, my discussions highlighted several process weaknesses with regard to the compliance procedures - including an opportunity to make use of information (once better-structured) provided Skipton UK within the IOM branch when opening a new account. These process weaknesses are frustrating (cause extra work and delays) for existing customers wishing to open additional accounts.
Product Review:
Good product, given the current financial climate.
Response from Skipton International:
Thank you for your feedback.
Skipton International is a bank licensed and regulated in Guernsey. Our operations are independent to Skipton Building Society (although the society is our shareholder). Operating in a separate jurisdiction requires Skipton International to obtain independent verification of customer identity and address, etc., also we have no access to Skipton Building Society customer data anyway (as you would expect from two organisations following the Data Protection regulations of their respective jurisdictions). Therefore, Skipton International is obliged to request complete information from every new customer, regardless of whether they might hold accounts with Skipton Building Society. I hope this explains the rational for our verification requirements.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton International is a bank licensed and regulated in Guernsey. Our operations are independent to Skipton Building Society (although the society is our shareholder). Operating in a separate jurisdiction requires Skipton International to obtain independent verification of customer identity and address, etc., also we have no access to Skipton Building Society customer data anyway (as you would expect from two organisations following the Data Protection regulations of their respective jurisdictions). Therefore, Skipton International is obliged to request complete information from every new customer, regardless of whether they might hold accounts with Skipton Building Society. I hope this explains the rational for our verification requirements.
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 12:38
Savings
Customer Service Review:
The forms were easy enough but I suspect TIN actually means National Insurance number for uk residents - why doesn't it use this term in brackets?
Product Review:
one of the best rates around at the moment
Response from Skipton International:
Thank you for your feedback.
TIN is Tax Identification Number as outlined on the application form. Each country has differing terms to describe their local TIN, for example here in Guernsey it is the Social Security Number. Skipton International is a bank primarily supporting the mortgage and saving needs of Channel Islanders and British Expatriates resident in over 100 countries. It is unfortunately not practical to list local descriptions for the TINs of each country from which we receive customer applications.
Kind regards
Jim
Thank you for your feedback.
TIN is Tax Identification Number as outlined on the application form. Each country has differing terms to describe their local TIN, for example here in Guernsey it is the Social Security Number. Skipton International is a bank primarily supporting the mortgage and saving needs of Channel Islanders and British Expatriates resident in over 100 countries. It is unfortunately not practical to list local descriptions for the TINs of each country from which we receive customer applications.
Kind regards
Jim
Feb 6 2017 - 12:21
Savings
Customer Service Review:
I had to telephone several tim, asking advice on how to transfer money and then to check the money had arrived. The ladies were most helpful and patient.
Product Review:
The rate of interest was good, much better than any other offshore fixed bond
Feb 6 2017 - 12:15
Savings
Customer Service Review:
Friendly, polite, efficient service and a pleasure to deal with.
Product Review:
A reasonably good interest in the current climate
Feb 6 2017 - 11:35
Savings
Customer Service Review:
Swift transfer of money to a different product done over the phone
Product Review:
Could do with a better interest rate
Feb 6 2017 - 11:33
Savings
Customer Service Review:
Staff very helpful and easy to do transactions over the phone. But information access would be much improved if I. Oils see my accounts on the internet. And Skipton waste money by sending everything is separate envelopes.
Response from Skipton International:
Thank you for your feedback.
Please be advised that we are currently engaged in the development of a new banking platform that will facilitate online access. We are aiming to have this project complete at the end of this year and will be writing to customers with further details once launched.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Please be advised that we are currently engaged in the development of a new banking platform that will facilitate online access. We are aiming to have this project complete at the end of this year and will be writing to customers with further details once launched.
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 11:30
Savings
Customer Service Review:
Phone picked up immediately, order taken efficiently.
Feb 6 2017 - 11:29
Savings
Customer Service Review:
Very efficient and helpful, although would like to see online banking available as soon as possible.
Product Review:
Good interest in our savings account
Response from Skipton International:
Thank you for your feedback.
Please be advised that we are currently engaged in the development of a new banking platform that will facilitate online access. We are aiming to have this project complete at the end of this year and will be writing to customers with further details once launched. Whilst we would like to launch earlier there is a significant amount of work to complete to ensure that we offer a secure, easy to use and reliable service.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Please be advised that we are currently engaged in the development of a new banking platform that will facilitate online access. We are aiming to have this project complete at the end of this year and will be writing to customers with further details once launched. Whilst we would like to launch earlier there is a significant amount of work to complete to ensure that we offer a secure, easy to use and reliable service.
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 11:28
Savings
Customer Service Review:
Very easy to deal with and always there to help with any queries
Product Review:
The new loyalty bond is top of the market at this time
Feb 6 2017 - 11:21
Savings
Customer Service Review:
Very good and friendly. Communication by post fast and efficient. What is important for me is the reminder near the time of the bonds maturity date so I can send more fund to add and to decide on options. This is a necessary benefit.
Product Review:
iNTEREST RATE HIGHER THAN MOST.
Feb 6 2017 - 11:16
Mortgage
Customer Service Review:
The mortgage application package was very well collated and straightforward to fill out, but of course time consuming. There was no further request for additional information from Skipton and their review and approval were quick. This is due I believe to their comprehensive pack which if you follow precisely provides all the information required.
Product Review:
The product selection was easy and met our expectations.
Feb 6 2017 - 10:39
Savings
Customer Service Review:
Quick and efficient set up of new account
Feb 6 2017 - 10:36
Savings
Customer Service Review:
Always very good service and quick to answer my call, but hopefully Skipton International will discover Internet banking. The security questions need to be upgraded to a higher level
Product Review:
Low interest rates overall
Response from Skipton International:
Thank you for your feedback.
Please be advised that we are currently engaged in the development of a new banking platform that will facilitate online access. We are aiming to have this project complete at the end of this year and will be writing to customers with further details once launched. Please be assured that security is a key consideration in this development.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Please be advised that we are currently engaged in the development of a new banking platform that will facilitate online access. We are aiming to have this project complete at the end of this year and will be writing to customers with further details once launched. Please be assured that security is a key consideration in this development.
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 10:32
Savings
Customer Service Review:
Good savings products in a challenging market for ex-pat savers.
Always providing new and interesting Fixed Term Deposits and products.
Efficient but friendly service through telephone banking.
Feb 6 2017 - 10:29
Savings
Customer Service Review:
All easy and prompt. Telephone advice is very good. Just wish the rates could match it.
Product Review:
Better interest rates please!
Feb 6 2017 - 10:27
Mortgage
Customer Service Review:
Lorraine, was so friendly, approachable and answered any questions I had. The process was very smooth which helped immensely in reducing any stress.
I can not rate Lorraine highly enough and a pleasure to work with.
Product Review:
I didn't compare the rate etc to other providers. However when I spoke to friends and advised of the rate etc they said it was good.
Response from Skipton International:
Thank you for your feedback.
I have forwarded your comments to Lorraine, who will be pleased to receive them.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have forwarded your comments to Lorraine, who will be pleased to receive them.
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 10:26
Mortgage
Customer Service Review:
Lorraine was fantastic - as was Paul and the rest of the team at SIL Gsy
Product Review:
10 year fixed - great product
Response from Skipton International:
Thank you for your feedback.
I have forwarded your comments to Lorraine, Paul and our Underwriting team. They will be pleased to hear you are pleased with the service provided..
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have forwarded your comments to Lorraine, Paul and our Underwriting team. They will be pleased to hear you are pleased with the service provided..
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 10:16
Mortgage
Customer Service Review:
Well handled without unnecessary bureaucracy.