Customer Reviews for Skipton International | Page 135
Our overall score: 4.7/5
Mar 1 2017 - 14:41
Mortgage
Customer Service Review:
I did a remortgage with Skipton. They were great and fast, however, the solicitor they were using were terrible and took forever.
Product Review:
Excellent service for Expat BTL Mortgage, on a different level compared to the others
Response from Skipton International:
Thank you for your feedback, which I have had investigated.
Conveyancing Direct confirm that the initial request for information from the counterparty solicitor took two months to be received despite being chased on four separate occasions. Further information took three weeks to be received, despite weekly chasing. Looking at the time scales it would appear that Conveyancing Direct turned around their activities very promptly, but the process was frustrated by the above mentioned delays.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have had investigated.
Conveyancing Direct confirm that the initial request for information from the counterparty solicitor took two months to be received despite being chased on four separate occasions. Further information took three weeks to be received, despite weekly chasing. Looking at the time scales it would appear that Conveyancing Direct turned around their activities very promptly, but the process was frustrated by the above mentioned delays.
Kind regards
Jim Coupe
Managing Director
Product Review:
Competitive rate.
Good service
Good service
Mar 1 2017 - 14:31
Savings
Customer Service Review:
Slight confusion over additional investment.
Product Review:
Had hoped to do 2-year fixed but product withdrawn.
Mar 1 2017 - 14:22
Savings
Customer Service Review:
Disappointed that my first visit on 17 Feb didn't produce results & I had to follow up with phone call 23 Feb & visit 24 Feb to get things moving.
Finally visit no.3 on 27 Feb which I now hope will produce the desired Guardian a/c. Appears that no banking procedures exist or else they were not reviewed or extensive enough to cope with the movement from a sole a/c to deceased to beneficiary to guardianship.
Product Review:
Still looking for a fixed a/c with a better rate than the savings access rate
Response from Skipton International:
Thank you for your feedback.
I can assure you that processes do exist for such situations and given the sensitivity of Guardian/deceased accounts require additional due diligence to be followed. Short cutting such procedures would not be in the interest of the parties involved.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I can assure you that processes do exist for such situations and given the sensitivity of Guardian/deceased accounts require additional due diligence to be followed. Short cutting such procedures would not be in the interest of the parties involved.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 14:10
Savings
Customer Service Review:
No problems in re-investing our money when the bond term expired
Product Review:
Interest rate OK considering rates generally
Mar 1 2017 - 13:54
Savings
Customer Service Review:
Skipton service is good in terms of courtesy and security. However, from my experience, Skipton savings products have become very limited. In line with many other banks and financial institutions, money is locked away for very little return. As a retiree dependent upon savings interest for my living expenses, institutions do not offer any real benefit any more, no matter how long money is invested. Accounts are only offered in Sterling despite the unpredictable climate ahead. Issues i have raised in emails in the last year have not always been addressed. However, in terms of staff and assistance Skipton rates very highly in my estimation.
Product Review:
Savings are locked away without access for too long for minimal return.
Response from Skipton International:
Thank you for your feedback and I am pleased you consider Skipton International's service courteous and secure.
I agree our products are currently relatively limited in return. This reflects the market as a whole and Skipton International generally offers interest rates at the higher end of the market, as published by Moneyfacts, where our products receive "Competitive" or "Excellent" ratings. Being a Sterling based mortgage lender limits our requirement for deposits to Sterling only and hence we do not have plans for currency products in the foreseeable future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback and I am pleased you consider Skipton International's service courteous and secure.
I agree our products are currently relatively limited in return. This reflects the market as a whole and Skipton International generally offers interest rates at the higher end of the market, as published by Moneyfacts, where our products receive "Competitive" or "Excellent" ratings. Being a Sterling based mortgage lender limits our requirement for deposits to Sterling only and hence we do not have plans for currency products in the foreseeable future.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 13:53
Savings
Customer Service Review:
The staff are always helpful, nothing is too much trouble.
We always get a better interest rate than the commercial banks offer.
Product Review:
Excellent return on our investment.
Mar 1 2017 - 13:41
Savings
Customer Service Review:
Very Good so far , have recommended to other members of my immediate family,
Product Review:
Could be better , I just missed out on the product I wanted , disappointing,
Mar 1 2017 - 13:20
Savings
Customer Service Review:
seen fairly promptly, paperwork came through after a week
Product Review:
chose the product i wanted
Mar 1 2017 - 13:20
Savings
Customer Service Review:
Excellent customer service. Notification of the end of my bond was sent together with the option available. Once i had chosen this was promptly implemented.
Mar 1 2017 - 13:08
Savings
Customer Service Review:
Always a quick and helpful response via telephone contact.
Product Review:
A slightly better interest rate than most, but the interest rate was reduced shortly after I opened the account, so will wait and see!
Mar 1 2017 - 12:42
Savings
Customer Service Review:
As yet I haven't used the account only deposited money into it.
Product Review:
Product seems to be reasonable as there are no great interest rates to be had at this time.
Product Review:
Good rates of interst in these times
Mar 1 2017 - 12:23
Savings
Customer Service Review:
I've just opened a savings account and Skipton dealt with the whole process quickly and competently.
Mar 1 2017 - 12:14
Savings
Customer Service Review:
On the telephone staff are pleasant , efficient and a pleasure to do business with. Opening the account was effortless . Thank YOU.
Product Review:
a good interest rate attracted me
Mar 1 2017 - 12:09
Savings
Customer Service Review:
Very efficient and good, understandable advice from Trudi.
Product Review:
Good but, of course, wated a higher %...maybe more bonds on offer?
Mar 1 2017 - 12:01
Mortgage
Customer Service Review:
By far the most accessible lender on the Jersey market. Easily the best range of products for first time buyers. Although we went through Cherry Godfrey and didn't have direct contact with Skipton, their responses were quick and clear. Absolutely no complaints!
Product Review:
Seemingly the only place left that offers 100% mortgages, without which we wouldn't have been able to purchase a property.
Mar 1 2017 - 11:45
Mortgage
Customer Service Review:
Very happy with product. Requests dealt with efficiently and kept up to date as things progressed.
Product Review:
Product was exactly what I wanted and Skipton were flexible as to product offers.
Product Review:
Best rates that I could obtain
Mar 1 2017 - 11:05
Savings
Customer Service Review:
Staff were pleasant, polite and helpful.
Product Review:
Fixed rate bonds are historically low at the moment but Skipton's are about the best of a very poor bunch.