Customer Reviews for Skipton International | Page 131
Our overall score: 4.7/5
Apr 3 2017 - 18:17
Savings
Customer Service Review:
Very lax customer service still waiting conformation details ten days later
Response from Skipton International:
Thank you for your feedback.
I have had your issue investigated and can confirm that a cheque was received on the afternoon of Friday 24 March and opening confirmations were despatched on 27 March. I am concerned these have not been received by you. At your convenience please call 730730 and ask for Ellie Brush to confirm address details, etc., and we will then resend the confirmations.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have had your issue investigated and can confirm that a cheque was received on the afternoon of Friday 24 March and opening confirmations were despatched on 27 March. I am concerned these have not been received by you. At your convenience please call 730730 and ask for Ellie Brush to confirm address details, etc., and we will then resend the confirmations.
Kind regards
Jim Coupe
Managing Director
Apr 3 2017 - 15:54
Mortgage
Customer Service Review:
From first contact, Skipton International team provided almost instant responses to eligibility questions, and showed a degree of common sense in their underwriting that took our personal circumstances into account.
Timescales were respected and delivered to with the exception of the conveyancing process which took two weeks longer than we'd been indicated.
The only challenge was getting documentation to Skipton. Fedex, UPS etc couldn't provide service to Guernsey, and most of the application documentation was required in hard copy. The more of this that could be submitted electronically would really complete the service.
Product Review:
Standard expat mortgage, however 50 bps above other competitors (albeit these other competitors have more rigid eligibility requirements). Excellent early repayment allowances, and simple ability to blend repayment with interest only.
Apr 3 2017 - 15:36
Savings
Customer Service Review:
Account opened very quickly. Very efficient.
Product Review:
Interest rate very good. Will recommend to family and friends.
Apr 3 2017 - 15:22
Savings
Customer Service Review:
Real, very nice people actually answer the phone and quickly. They responded to my inquiries as if they were actually please to get my business!
My comments apply to all three of my accounts but I'm only going to submit one survey.
Product Review:
better interest rate than most
Apr 3 2017 - 15:17
Savings
Customer Service Review:
I was met quickly and shown into a private office. Friendly and efficient service.
Product Review:
Interest rates are sadly disappointing though still better than the banks.
Apr 3 2017 - 14:51
Savings
Customer Service Review:
A phone call to Skipton is always answered promptly and the operators are friendly and helpful. Your operators take care of security properly without making a drama and are always knowledgeable and intelligent in their response.
Product Review:
Interest rates still dropping but maybe that will change one day soon. In the meantime do the best we can.
Apr 3 2017 - 14:45
Mortgage
Customer Service Review:
I thought Skipton International was fantastic - their decisions are fast, they are easy to contact and the application process was very easy. Their solicitors on the other hand made the process from application being received to exchange date a nightmare. It took three months longer than expected for me to complete, documents they provided for my signature were filled with typos and they asked for information that I had already submitted in my application.
Product Review:
Sad to see that Skipton are not retaining some of their better/higher interest rate products
Apr 3 2017 - 13:40
Savings
Customer Service Review:
Changes to investments easily made over the phone, no fuss.
Product Review:
Difficult to tell due to abnormally low interest rates.
Apr 3 2017 - 13:18
Savings
Customer Service Review:
Efficient and helpful service executed in a timely manner.
Product Review:
Competitive interest rate offered in the current market
Apr 3 2017 - 12:59
Savings
Customer Service Review:
easy to change an account, excellent manner on phone. all good no problem
Product Review:
The first time I saw the advert for a better rate of interest was in the Gsy Press IF I had not bought it I would not have known..... perhaps a note could be sent out to customers who already have investments...... or a phone call, would be cheaper..... just a thought
Apr 3 2017 - 12:42
Mortgage
Customer Service Review:
This has been an easy and relaxing process to complete the mortgage
Product Review:
This has been easy and relaxing process
Apr 3 2017 - 12:13
Savings
Customer Service Review:
I am a new customer but the limited contact I have had with Skipton has been really positive
Product Review:
Too early to say - my experince has been positive thus far
Apr 3 2017 - 12:02
Savings
Customer Service Review:
Received excellent service when we called. Good advice as well.
Product Review:
Unfortunately only deposits over GBP1000 accepted, otherwise good product.
Apr 3 2017 - 11:53
Savings
Customer Service Review:
Quick replies and clear communication
Product Review:
I can always do with a higher interest rate
Apr 3 2017 - 11:34
Savings
Customer Service Review:
Just opened an account, excellent experience so far, clear communications, great impression overall. Will give the maximum score when (if) the online banking is up and running.
Apr 3 2017 - 10:32
Savings
Customer Service Review:
Very courteous, polite and friendly. I spoke to many members of the team and all were helpful and obliging regardless of how insignificant my queries were. Any problems I had were dealt with immediately! 10/10
Product Review:
Compared to similar products it was in my top 3. My only criticism would be the failure to notify me of new products when they become available.
Apr 3 2017 - 10:24
Savings
Customer Service Review:
Very helpful and patient on telephone.
Products offered good and better than other banks.thankyou. was worried about giving my whole password on phone instead of just certain letters as other banks do. Just because of all the hacking stories and i am not very computer literate
Product Review:
Good interest rate on all accounts