Customer Reviews for Skipton International | Page 130

Reasonably straight forward and very quick to complete, although the conveyancing firm used asked for a lot of the same information that we had already provided by way of the application form. If they really needed all this information they could have pre-filled their own form and then sent it to us for confirmation. The thing that caused a delay was that although this was a buy to let mortgage and indeed a copy of a lease was a pre-requisite, the starting point in the mortgage offer was that leases of any kind were prohibited. When we queried this we were simply sent a link to your standard terms and conditions for leases. It turned out that buried in this document was a provision that said consent would automatically be given if certain conditions were fulfilled. No-one pointed us to the relevant provision. This is inconsistent with a plain English approach and the lack of a helpful response (eg "please see paragraph [*] of the attached ts and cs" caused a delay and some concern on our part as to whether the product was fit for purpose. I would add that it isn't actually easy to find that document on your website - when I searched for it, the site directed me to a different document all together. However, once resolved, the process completed quickly and efficiently

I am a new customer and have only had dealings with the office team and I have found them most helpful and friendly

From start to finish with my enquiry I experienced a friendly, efficient service. Matters were clearly explained in straightforward words.

Easy to navigate website and comprehensive application form. I have yet to use the account.

Excellent phone banking, answered quickly and dealt with the request efficiently

Skipton showed service and patience when setting up an account. It took a long time, due to the tardiness of other companies, to provide the requested information.

From my first contact with the person that answered my telephone enquiry I have been extremely pleased with the service and assistance.

The service was great, but at times it was slow - considering my situation this was ok, but we often had to ask for information - how about an online checklist just letting us know the current status of the process?

Excellent courteous service.Well informed staff.

Every time i call the staff are extremely friendley and helpful and are able to deal with me efficiently and speedily.

I have received very helpful service every time I have called your bank. Regarding the products themselves, I know that interest rates are currently very low, but I am pleased to be able to receive a little more from your bank than from other offshore accounts I have viewed on the internet. Your rates are not quite as good as those I was receiving from Nationwide International, but as you probably know, they are closing all their international accounts, which is why I have transferred my funds to Skipton. I wish it was possible to view my account on line and be able to carry out online transactions, but I understand you are working on this. Regarding security, I am a little surprised that I am asked for my password in full every time I call. Most other banks I deal with on line only ask for certain random characters and will never ask for the full password.

Very pleasant and helpful staff when I 'phoned up. One MAJOR negative point. You have miswritten my name!!! It is McMullin with two capital M s (NOT Mcmullin). Please rectify this on my account and on my children's accounts. Mnay thanks - this would be much apprecaited.

Called me on time Everything sorted out over the phone...........but no confirmation email afterwaredssail

Excellent Service

As an existing client it was very easy to open an additional account.

Your rep on the phone was friendly, spoke clearly and obviously knew what she was talking about. She wanted our business and she did her best to help us to put our money with you in the nicest possible way which made dealing with Skipton very pleasant business. The banking side was found to be a little confusing but I suppose that can't be helped. (At 94 it does not take very much to confuse me ! )

We found staff very efficient, helpful and friendly and made our visit and transaction simple thank you all