Customer Reviews for Skipton International | Page 128
Our overall score: 4.7/5
May 6 2017 - 08:27
Savings
Customer Service Review:
Easy to set up new account over the phone as existing customer. Quick service.
Product Review:
Still not a great return, but better than I was getting.
Product Review:
Excellent
Product Review:
probably the best deal out there
May 5 2017 - 15:14
Savings
Customer Service Review:
Of the few times I have called the team at Skipton I have always received prompt and efficient service. They deal with the matter speedily and with courtesy.
Product Review:
I was happy with the savings account I had with Skipton but was, obviously, unhappy with the constant decrease in rate.
May 5 2017 - 12:27
Mortgage
Customer Service Review:
We liked being able to make an appointment, go through all the details and paperwork in one meeting and having our mortgage offer approved soon thereafter. There were however several mistakes in the offer letter that had to be corrected twice, as well as careless mistakes in email correspondence.
Product Review:
This produced suited our needs well thank you.
Response from Skipton International:
Thank you for your feedback.
I have had your comments investigated and yes, unfortunately, errors were made with the inputting of your application. Please accept my apologies for any inconvenience. The team concerned have taken measures to avoid a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have had your comments investigated and yes, unfortunately, errors were made with the inputting of your application. Please accept my apologies for any inconvenience. The team concerned have taken measures to avoid a reoccurrence.
Kind regards
Jim Coupe
Managing Director
May 5 2017 - 11:33
Savings
Customer Service Review:
Very helpful on phone and they did exactly as discussed, speedily and I received written confirmation within a few days
Product Review:
Despite being low this is a better interest rate that mainland UK accounts. It would be better if I could manage the account on line.
Product Review:
Good
May 5 2017 - 09:55
Savings
Customer Service Review:
easy to open this account as already a customer...could have got a better interest rate elsewhere but couldn't be bothered with the hassle.would like to think a loyalty account for longstanding customers could be created as we have had an account since the portman building society offshore days.
Product Review:
better rates available elsewhere
Response from Skipton International:
Thank you for your feedback.
I am disappointed you consider Skipton's rates limited, given we have been consistently in the Moneyfacts Offshore Savings Best Buy table for some time. Also, Skipton has twice written to customers offering loyalty bonds with market leading interest rates, these products were solely available to existing customers.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am disappointed you consider Skipton's rates limited, given we have been consistently in the Moneyfacts Offshore Savings Best Buy table for some time. Also, Skipton has twice written to customers offering loyalty bonds with market leading interest rates, these products were solely available to existing customers.
Kind regards
Jim Coupe
Managing Director
May 5 2017 - 09:23
Savings
Customer Service Review:
Good, helpful communication throughout. Would definitely recommend.
Product Review:
Informative and efficient.
May 5 2017 - 08:21
Savings
Customer Service Review:
Phone answered within a few rings, by a real person! What a joy! No horrible automated messages as so often encountered.
My enquiries have been dealt with efficiently, politely and in a friendly manner. AND by people who speak properly and clearly...no mumbling.
Dealings by email have been excellent too.
The website is great. Really easy to read and understand exactly what is being offered.
Keep it up Skipton!
Product Review:
Best rates available that we could find on the market from a well known company. Both the bond and easy access were good. Only shame is that the Easy Access rate drops from .75percent to .10 percent if it goes below 10k. Otherwise it would be perfect!
May 5 2017 - 08:13
Savings
Customer Service Review:
Good response from team and follow-up, albeit disappointing that in these days all cannot be done and reviewed via the Internet as with all my other international accounts - I am often in time-zones where calling during "office hours" of the UK is not convenient..
Product Review:
Product was as advertised
Response from Skipton International:
Thank you for your feedback.
At Skipton we share your disappointment in that we cannot currently offer online access. That is why we are currently about half way through a project to replace our banking system with an alternative that will support secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain earlier access please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
At Skipton we share your disappointment in that we cannot currently offer online access. That is why we are currently about half way through a project to replace our banking system with an alternative that will support secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain earlier access please let me know.
Kind regards
Jim Coupe
Managing Director
May 5 2017 - 03:09
Savings
Customer Service Review:
Excellent Service and products. Others simply do no compare.
Product Review:
Competitive products, other simply do not compare.
May 5 2017 - 00:47
Savings
Customer Service Review:
Very helpfull and easy to manage. I may open more accounts with them or put more money into my existing account. Reason not 5 stars is that it's not a clearing bank
Product Review:
Would be 5 but not a clearing bank.
May 5 2017 - 00:27
Savings
Customer Service Review:
Speaking to a real personal representative is rare today, Skipton still provide this connection. Better than average saving rates.
Product Review:
Communication as to product performance , maturity reminders ok.
May 5 2017 - 00:19
Savings
Customer Service Review:
Helpful and as an existing customer transaction could be completed over the phone. This is ideal for me as letters can take several weeks to reach me.
Product Review:
Good rate on one yea bond.
May 4 2017 - 22:14
Savings
Customer Service Review:
The staff have been excellent in dealing with my queries.
However, the systems which they have do not allow on-line monitoring of the account. I understand the security issues which are most likely behind this, but it still a customer inconvenience
Product Review:
Any bank at the moment rates no beter than average with the poor eturn on savings.
Response from Skipton International:
Thank you for your feedback.
Skipton's present banking system does not effectively support online monitoring of accounts. That is why we are currently about half way through a major development to replace our banking system with a new alternative that will facilitate secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton's present banking system does not effectively support online monitoring of accounts. That is why we are currently about half way through a major development to replace our banking system with a new alternative that will facilitate secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
May 4 2017 - 21:51
Savings
Customer Service Review:
Very helpful customer service representatives. Good communication in pre- account opening questions.
Product Review:
Good offshore savings rate in the light of typical current rates.
May 4 2017 - 21:35
Savings
Customer Service Review:
They are always quick to attend to you when calling into their offices. Request is checked there & then in case anymore information required. All transactions completed within the week including confirmation received through postal system.
Product Review:
Good interest rate for instant access especially in these low rate times.
May 4 2017 - 21:35
Savings
Customer Service Review:
Responsive when called. Account was opened in a timely fashion.
Product Review:
Nothing to say yet. But this survey makes me answer with text and put in at least a set number of characters which is very annoying!