Customer Reviews for Skipton International | Page 127
Our overall score: 4.7/5
Product Review:
Too many frequent withdrawals of products
Jun 1 2017 - 09:28
Savings
Customer Service Review:
Pleasant young mem dealing with my requirements on the telephone and everything delt with quicklyand efficiently.
Product Review:
Excellent
Jun 1 2017 - 09:26
Savings
Customer Service Review:
Very prompt and helpful responses to queries. Waiting eagerly for online access.
Product Review:
Slightly better rates offered
Jun 1 2017 - 09:24
Savings
Customer Service Review:
Quick efficient customer service, Becky Lee, Banking Administrator was particularly helpful.
Product Review:
Poor interest rate at the moment. However that is probably not the fault of Skipton.
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Becky, she will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Becky, she will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good rate at the times we live in
Jun 1 2017 - 09:19
Savings
Customer Service Review:
Excellent service by phone and email.
Product Review:
Great terms and competitive interest rates
Jun 1 2017 - 09:06
Mortgage
Customer Service Review:
Lorraine at Skipton in Jersey, helped us sort out our mortgage, it was such a smooth process and the service I received was outstanding. Highly recomended.
Product Review:
All was sorted so quickly, great rates and fixed term options.
Response from Skipton International:
Thank you for your feedback. I have forwarded it to Lorraine who will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I have forwarded it to Lorraine who will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Jun 1 2017 - 09:02
Savings
Customer Service Review:
Efficient, quick, polite, helpful, good response to a query I had
May 30 2017 - 17:05
Mortgage
Customer Service Review:
Flexible and generally helpful approach. Appreciated their efforts in getting the funding in place in time for me.
Product Review:
Reasonably priced product and for the right (or required!) amount.
May 27 2017 - 04:50
Mortgage
Customer Service Review:
My experience with Skipton was fine but the solicitor you appointed (Conveyancing Direct) was not professional. They failed to do title search and made me dig out old files to look up the title no. for them - this is my first time having worked with various other conveyancers. Also their turnaround was always VERY slow. Procedures were cumbersome and asked for A LOT of info which I have already provided to Skipton on day one in the application form.
Product Review:
Skipton quoted me an interest rate before BoE dropped rates and during the course of the application rates were dropped. Although I asked through my broker for a reduction in interest rate given the BoE rate adjustment, I do not think Skipton had entertained. The offered package was not as good as other lenders would have provided to me but I did not have the time to start all over again because the application and conveyancing process was cumbersome.
Response from Skipton International:
Thank you for your feedback.
I have had your comments investigated and Conveyancing Direct confirmed that your prior bank would not provide a redemption statement based on the address provided in your application, hence the request for clarification of title number. In the circumstances there was no alternative but to refer back to you.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have had your comments investigated and Conveyancing Direct confirmed that your prior bank would not provide a redemption statement based on the address provided in your application, hence the request for clarification of title number. In the circumstances there was no alternative but to refer back to you.
Kind regards
Jim Coupe
Managing Director
May 17 2017 - 11:34
Savings
Customer Service Review:
Telephone calls were dealt with politely and by people who were very efficient. Deposits are acknowledged by post promptly and my only reservation is that my account is not accessible online. I understand that this service will be available later in the year and will be welcome.
Product Review:
Account was set up easily and efficiently and I was able to change to a better product easily by phone.
May 13 2017 - 12:00
Savings
Customer Service Review:
Very good service over the telephone. Staff were extremely friendly and helpful.
Product Review:
Good
May 9 2017 - 14:36
Savings
Customer Service Review:
Very clear information on website and efficient service
May 7 2017 - 22:35
Savings
Customer Service Review:
The service was straightforward and very professional.
Product Review:
Safe, competitive rate of interest
May 7 2017 - 17:39
Mortgage
Customer Service Review:
We are so happy with the service at Skipton International. We will highly recommend them, aspecialy Lorraine McLeand with her wonderful service
Product Review:
Excellent
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Lorraine, as I am sure she will be delighted to hear she provided such good service.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Lorraine, as I am sure she will be delighted to hear she provided such good service.
Kind regards
Jim Coupe
Managing Director
May 7 2017 - 17:11
Savings
Customer Service Review:
Helpful, generally. But Skipton doesn't have online available yet, nor provision for primary and contingent beneficiaries, which would be helpful.
Very nice staff on the phone and via email. Easy to open accounts.
Product Review:
I wrote all this already....
Response from Skipton International:
Thank you for your feedback.
Skipton is currently replacing our banking system to facilitate the addition of secure online access for customers. We are expecting to roll this out from the end of the year.
If you would like to join our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton is currently replacing our banking system to facilitate the addition of secure online access for customers. We are expecting to roll this out from the end of the year.
If you would like to join our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
May 7 2017 - 10:08
Savings
Customer Service Review:
Very easy to arrange transfer of money. all done over the phone, no problems
Product Review:
Excellent hassle free banking.
May 6 2017 - 16:41
Savings
Customer Service Review:
The offer of a comparatively attractive interest rate
Product Review:
Smooth new investment procedure with good interest savings rate offered
May 6 2017 - 13:50
Savings
Customer Service Review:
Ease of opening a secondary account, no onerous paperwork. Pleasant friendly staff on end of telephone. Would recommend company to others & not hesitate to use Skipton services again
Product Review:
Simple easy to understand fixed bond with favourable interest compared to present base rate