Customer Reviews for Skipton International | Page 132
Our overall score: 4.7/5
Apr 3 2017 - 10:19
Savings
Customer Service Review:
Help over the phone was good and courteous and response to e-mails also very prompt
Product Review:
Interest rate and conditions as good or better than competitor offers
Apr 3 2017 - 10:13
Savings
Customer Service Review:
I had to keep asking for more information about the product I wished to purchase and how to go about it.
Product Review:
The interest rate is rather low, given that I have to give 80 days' notice
Apr 3 2017 - 10:11
Savings
Customer Service Review:
Very good your staff were very helpful
Apr 3 2017 - 10:10
Savings
Customer Service Review:
Professional and excellent as always.
Product Review:
Excellent service as always
Apr 3 2017 - 10:07
Savings
Customer Service Review:
Very helpful staff by email and 'phone.
Apr 3 2017 - 10:04
Mortgage
Customer Service Review:
No problem transaction - additional questions were responded to immediately.
Product Review:
No problem transaction from start to completion
Apr 3 2017 - 10:01
Savings
Customer Service Review:
I never mark 100% - even "v good" can be improved
Product Review:
Saving rates are generally poor at present
Apr 3 2017 - 09:59
Savings
Customer Service Review:
Skipton staff gave me good advice and facilitated the solution over the phone with the minimum of fuss, presumably because I am an existing customer.
Product Review:
It fits the requirement as well as any account can these days.
Mar 29 2017 - 04:34
Savings
Customer Service Review:
I have found staff dealing with my requests by Telephone banking have been helpful. However, I am looking forward to Internet banking becoming available.
I have moved from a major offshore building society that is closing and I chose Skipton because it offers reasonable interest rates in the current climate. However, the Access account I selected closed before I had even deposited money into it! Please don't keep shifting goal posts for customers.
Product Review:
Interest rates reduced as soon as I selected a product.
Response from Skipton International:
Thank you for your feedback.
I am pleased that our telephone team were helpful. We are planning to start rolling out our online service from the end of the year. At times we have to adjust our rates, both downwards and upwards, to maintain a competitive position and hence rates may unfortunately change.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased that our telephone team were helpful. We are planning to start rolling out our online service from the end of the year. At times we have to adjust our rates, both downwards and upwards, to maintain a competitive position and hence rates may unfortunately change.
Kind regards
Jim Coupe
Managing Director
Mar 20 2017 - 23:25
Mortgage
Customer Service Review:
Excellent service, very helpful and informative staff patiently answered all my questions until I was happy I had selected the right product, very fast turnaround times (even though Skiptons solicitors Conveyancing Direct may take up to 5 days to respond), and willing to lend to self-employed expats looking for buy-to-let mortgages in the UK for an assigned property - thank you!
Product Review:
Competitive rates for 3-year discounted variable rate and 5-year fixed rate buy-to-let mortgages, especially for borrowing larger amounts.
Product Review:
competetive rates and timely offering of a loyalty bond
Mar 15 2017 - 16:10
Mortgage
Customer Service Review:
Lorraine McLean who organised my mortgage application was outstanding. She knew exactly what she was doing, her experience shone through and she kept me informed throughout. She is a real asset to your company.
The only reason I'm not rating 5 stars is because my solicitors gave me feedback that your lawyers were a bit slow to respond at times which slowed down the completion (however, I have no evidence of this..!)
I would fully recommend you to friends, family & colleagues. Thank you.
Product Review:
I would rather not have been fixed into a rate for 3 years but you were the best option based on my salary and location.
I would look to take out futher BTLs and/or residential mortgages with you in the future because of your understanding of the expat market and the great service that I received.
I would look to take out futher BTLs and/or residential mortgages with you in the future because of your understanding of the expat market and the great service that I received.
Response from Skipton International:
Thank you for your feedback.
I have forwarded your comments to Lorraine who would be pleased to hear you valued the service she provided.
I have also had your concerns investigated with Conveyancing Direct. Their case management system indicate your solicitors required chasing several times to forward the required information and that authority to exchange was provided by Conveyancing Direct the same day that the last piece of information was received. In the circumstances Conveyancing Direct provided a timely and effective service.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have forwarded your comments to Lorraine who would be pleased to hear you valued the service she provided.
I have also had your concerns investigated with Conveyancing Direct. Their case management system indicate your solicitors required chasing several times to forward the required information and that authority to exchange was provided by Conveyancing Direct the same day that the last piece of information was received. In the circumstances Conveyancing Direct provided a timely and effective service.
Kind regards
Jim Coupe
Managing Director
Mar 13 2017 - 18:25
Savings
Customer Service Review:
The person we saw was very helpful and efficient and gave us good advice.
Product Review:
The account was the best interest on offer at this time
Mar 13 2017 - 14:24
Savings
Customer Service Review:
Easy seamless opening of an additional fixed deposit account.
Product Review:
Excellent rate of interest for the times we live in.
Mar 11 2017 - 19:47
Savings
Customer Service Review:
They combined professional expertise with a friendly attitude. I have faith in them as I received a very positive letter. They are easily accessible by phone and very helpful. Indeed if I can find the time this summer I might fly out to Guernsey.
I was so disappointed that the Nationwide closed their International Accountstudents but feel I have gone to a better place. I have a large sum at another financial institution that I am looking to rehouse.
Product Review:
The best interest available
Mar 7 2017 - 12:02
Savings
Customer Service Review:
Excellent service from Ju.
Internet banking would have been 5 star service.
Product Review:
no xxxxxxxxxxxxxxxxxxxxxxxxx
Response from Skipton International:
Thank you for your feedback, which I will pass to Ju, who will be delighted to hear you considered her service excellent.
Skipton International is currently replacing its banking system to facilitate online access, with is targeted for roll out towards the end of the year. We will write to customers with details nearer the time.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I will pass to Ju, who will be delighted to hear you considered her service excellent.
Skipton International is currently replacing its banking system to facilitate online access, with is targeted for roll out towards the end of the year. We will write to customers with details nearer the time.
Kind regards
Jim Coupe
Managing Director
Mar 6 2017 - 13:34
Savings
Customer Service Review:
I would rather give nominated characters from my password not the whole thing.
I would like to be able to check my account online.
Response from Skipton International:
Thank you for your feedback.
Skipton International is currently investing in a new banking platform that will facilitate both of the improvements you outline. We expect this to be launched towards the end of the year and will be writing to customers with details nearer the time.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton International is currently investing in a new banking platform that will facilitate both of the improvements you outline. We expect this to be launched towards the end of the year and will be writing to customers with details nearer the time.
Kind regards
Jim Coupe
Managing Director
Mar 5 2017 - 23:52
Savings
Customer Service Review:
From the first enquiry about their International Service to opening the accounts the customer service was excellent. Emails were answered the same day and the whole process was smooth and uncomplicated. Highly recommended.
Product Review:
Competitive rates and flexible options