Customer Reviews for Skipton International | Page 133
Our overall score: 4.7/5
Mar 4 2017 - 20:48
Savings
Customer Service Review:
Staff were helpful and courteous. Paperwork was sent promptly.
Product Review:
Product fit with our needs.
Mar 4 2017 - 19:44
Savings
Customer Service Review:
How nice to ring and actually speak to a PERSON straight away (without having to press umpteen buttons and listening to endless tunes while waiting )- your staff are all polite and helpful. Thank you
Mar 4 2017 - 16:21
Savings
Customer Service Review:
Contact with Skipton was easy and the staff helpful and polite.
Mar 3 2017 - 16:13
Savings
Customer Service Review:
Very helpful and pleasant staff. Disappointed that they no longer offer a fixed rate bond.
Product Review:
Interest rates comparable to some and better than other banks/building societies.
Mar 3 2017 - 15:15
Savings
Customer Service Review:
My application for a savings account was speedily and efficiently processed.
Mar 3 2017 - 14:57
Savings
Customer Service Review:
All dealings have been carried out efficiently and promptly.
Product Review:
After several unsatisfactory mortgage experiences I really appreciate the helpful and customer-oriented approach adopted by Skiptons
Mar 3 2017 - 13:56
Savings
Customer Service Review:
Very polite over the telephone, very helpful, seems a very efficient service all round.
Product Review:
I went for a fixed rate bond, Skipton International had the best rate I could find around.
Mar 3 2017 - 13:32
Savings
Customer Service Review:
Your staff are always responsive and very ready to help. Thank you.
Product Review:
same as before thoughtful and helpful
Mar 3 2017 - 13:29
Savings
Customer Service Review:
Overall a good professional and friendly service. However, what I absolutely object to, as happened to me, is the allowance of an on-line application for an account that is then removed/deleted after the application, caused by/dependent on the physical transit time of the necessary supporting documentation (ID, proof of address) in the post.
It is my strong opinion that if it is possible to register an application for an account in good faith, then that application should be honoured, in good faith, provided that physical supporting documentation duly arrives within a sensible time frame.
Product Review:
I have already explained; a good service, excepting the denial of the account I applied for, by merit of postal transit/delay time for the application.
Response from Skipton International:
Thank you for your feedback.
Even with an online application unfortunately we cannot accept applications dated after the withdrawal of a particular product.
We do allow a grace period to receive applications in the post once a product has been withdrawn and this period is extended for applications being received from locations in the world that take longer for post to be received.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Even with an online application unfortunately we cannot accept applications dated after the withdrawal of a particular product.
We do allow a grace period to receive applications in the post once a product has been withdrawn and this period is extended for applications being received from locations in the world that take longer for post to be received.
Kind regards
Jim Coupe
Managing Director
Mar 3 2017 - 10:15
Savings
Customer Service Review:
Phone calls answered quickly, no "press x for..." menus, and the person who responded always had the answer to my questions. A marked contrast to the bank that I was moving from.
When some additional work was required I was told it would be a "couple of days", but in fact was done in one day.
Product Review:
Compared to other institutions reasonable interest rate
Mar 2 2017 - 16:53
Savings
Customer Service Review:
The personnel were friendly, but Skipton is outdated as it is impossible to see accounts on-line.
Product Review:
I was frustrated to find that the bank accounts available changed during the time I was applying to be a member and I was therefore unable to complete my intended savings plan
Response from Skipton International:
Thank you for your feedback.
I am pleased to confirm that Skipton International is currently replacing its banking platform with a new system that will facilitate online access to accounts. We are hoping to roll this out towards the end of the year and will write to customers with details nearer the time.
We do change our product offerings from time to time and unfortunately we cannot guarantee how long any particular account will be available.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased to confirm that Skipton International is currently replacing its banking platform with a new system that will facilitate online access to accounts. We are hoping to roll this out towards the end of the year and will write to customers with details nearer the time.
We do change our product offerings from time to time and unfortunately we cannot guarantee how long any particular account will be available.
Kind regards
Jim Coupe
Managing Director
Mar 2 2017 - 11:53
Savings
Customer Service Review:
Very efficient, helpful and courteous with a lovely sense of humour
Product Review:
A reasonable rates of interest
Mar 2 2017 - 09:54
Savings
Customer Service Review:
They always give a timely and helpful response to any queries or requests
Product Review:
Competitive and very professional
Mar 2 2017 - 05:46
Savings
Customer Service Review:
The service I received from Jess Bridle was first class. I wish all international banks could be like that.
Product Review:
the highest interest rate going at the time
Response from Skipton International:
Thank you for your feedback, which I will pass onto Jess as I am sure she will be delighted.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I will pass onto Jess as I am sure she will be delighted.
Kind regards
Jim Coupe
Managing Director
Mar 2 2017 - 05:33
Savings
Customer Service Review:
Very helpful and polite on phone and email
Product Review:
great interest rates and customer service
Mar 2 2017 - 00:58
Savings
Customer Service Review:
I was very impressed with Skipton's efficiency when setting up my new offshore account. When visiting the UK I went to a Skipton branch in London to provide my ID documentation. I was very impressed with the way that the staff helped me.
Product Review:
A very competitive interest rate.
Mar 1 2017 - 23:53
Savings
Customer Service Review:
All queries were promptly and accurately handled.
Product Review:
Rate was OK. Conditions were OK.