Customer Reviews for Skipton International | Page 137
Our overall score: 4.7/5
Product Review:
very timely and good rate
Feb 9 2017 - 21:27
Savings
Customer Service Review:
Efficient. Did not need to re-enter information, as I already have an account with you.
Product Review:
Good rate. Straight forward.
Feb 9 2017 - 13:32
Savings
Customer Service Review:
Skipton needs to introduce some level of online access. Account Viewing at the very least even if transfers are not possible, other than that, happy so far (new customer)
Product Review:
Good rate. One of the few offshore options left
Response from Skipton International:
Thank you for your feedback.,
Please be advised that Skipton International is currently developing a new banking platform that will facilitate online access for customers. We are expecting to launch the new platform towards the end of the year and will write to customers nearer the time with details.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.,
Please be advised that Skipton International is currently developing a new banking platform that will facilitate online access for customers. We are expecting to launch the new platform towards the end of the year and will write to customers nearer the time with details.
Kind regards
Jim Coupe
Managing Director
Feb 9 2017 - 10:36
Mortgage
Customer Service Review:
Skipton's mortgage product was exactky what I wanted and the Skipton team themselves were great and responsive. However, their firm of solicitors used for the mortgage conveyancing were not contactable and totally non-responsive and slow and in the end I had to call Skipton in to get the process completed which then was done in a day!
Product Review:
Good product which met my needs
Response from Skipton International:
Thank you for your feedback.
I am pleased that Skipton International provided you good service, but sorry to hear our solicitors were considered non-responsive and slow. Skipton International's Director of Credit has investigated this matter and Conveyancing Direct state that they completed the conveyance in under a week once full documentation was received from the other solicitor. We are looking to make improvements in communications with applicants which I hope will mitigate such issues in the future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased that Skipton International provided you good service, but sorry to hear our solicitors were considered non-responsive and slow. Skipton International's Director of Credit has investigated this matter and Conveyancing Direct state that they completed the conveyance in under a week once full documentation was received from the other solicitor. We are looking to make improvements in communications with applicants which I hope will mitigate such issues in the future.
Kind regards
Jim Coupe
Managing Director
Product Review:
Fine,but higher interest would be nice!
Feb 9 2017 - 04:22
Savings
Customer Service Review:
Your staff were responsive, flexible and helpful on the telephone - getting my instructions carried out without fuss.
Product Review:
Attractive interest rates.
Feb 8 2017 - 07:47
Mortgage
Customer Service Review:
Good service. Fantastic that Skipton is offering an expat product. Communication could be improved.
Product Review:
Great that Skipton is offering an expat mortgage at competitive rates.
Feb 7 2017 - 21:50
Savings
Customer Service Review:
Great value and return. Helpful staff. Thank you.
Product Review:
Good service. Good value and good product. Thank you.
Feb 7 2017 - 19:50
Savings
Customer Service Review:
We liked the investment product and the member of staff who served us was very efficient, as was the account opening process.
However, at no point did the member of staff introduce herself; she was very polite, but did not get up as we left.
Training is required in dealing with customers.
Product Review:
Interest rate is good in today's market
Response from Skipton International:
Thank you for your feedback and apologies that our team member did not introduce herself or get up when you left.
I have followed this up with our Customer Services Manager, who has discussed your feedback with the team member concerned. Your experience is out of character and she is sorry her interaction with you was not to her normal high standard. I am sure she will take your comments on board to improve the consistency of service provided in the future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback and apologies that our team member did not introduce herself or get up when you left.
I have followed this up with our Customer Services Manager, who has discussed your feedback with the team member concerned. Your experience is out of character and she is sorry her interaction with you was not to her normal high standard. I am sure she will take your comments on board to improve the consistency of service provided in the future.
Kind regards
Jim Coupe
Managing Director
Feb 7 2017 - 16:56
Savings
Customer Service Review:
Good communication, and pleasant people.
Feb 7 2017 - 12:24
Savings
Customer Service Review:
Very pleasant & friendly staff. I had many questions & all were handled with patience & care. Thanks to all.
Product Review:
Nothing further to add to previous comments
Feb 7 2017 - 10:23
Savings
Customer Service Review:
Very easy to deal with. Excellent to reach the right person by phone and responses confident and helpful.
Product Review:
Interest rates very competitive. Access to well informed staff efficient and easy.
Feb 7 2017 - 01:50
Savings
Customer Service Review:
everyone that we spoke with was very helpful . Our questions and concerns were handled extremely well. You have a wonderful staff. Best regards.
Product Review:
The process from opening the account and providing a statement of our account was extremely quick
Feb 6 2017 - 22:29
Savings
Customer Service Review:
The service I have received in opening two fixed rate bonds has simply been first class and faultless. The advisor has been clear, has communicated well and has done what she said she would. Why can't all people in similar jobs be like Jess Bridle? She did the same for my wife by the way too. Give her a raise before she gets head-hunted!
Product Review:
Better rate of interest than the competition
Feb 6 2017 - 21:28
Savings
Customer Service Review:
Always extremely friendly & helpful. A pleasure to have dealings with your staff. Very efficient.
Product Review:
Best available off-shore. [We are Brits. in New Zealand.]
Feb 6 2017 - 20:46
Savings
Customer Service Review:
Staff that I was in contact with during my setting up the account were very helpful and able to assist the queries that I had.
Product Review:
Attractive interest rate in current market
Feb 6 2017 - 20:43
Savings
Customer Service Review:
Time to open the a/c was longer than I'd hoped because so much additional information was needed, and had to be verified. A sign of the times, I guess, but frustrating nevertheless. However, it's all part of the compliance requirements, I know, and in reality didn't take over long. It's just that the requirements are so onerous.
Product Review:
Unfortunately I missed out on same rate of return but for one year rather than three, because I didn't have the funds available a couple of weeks earlier.
Response from Skipton International:
Thank you for your feedback and your understanding.
As a financial services provider we have strict regulations to follow to quite rightly ensure that our accounts are not used for illegal purposes. At Skipton we of course ensure absolute compliance with these regulations. We recognise this add a layer of complexity, so we try to make the rest of the account opening process as straightforward as possible.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback and your understanding.
As a financial services provider we have strict regulations to follow to quite rightly ensure that our accounts are not used for illegal purposes. At Skipton we of course ensure absolute compliance with these regulations. We recognise this add a layer of complexity, so we try to make the rest of the account opening process as straightforward as possible.
Kind regards
Jim Coupe
Managing Director
Feb 6 2017 - 17:12
Savings
Customer Service Review:
The staff always present an interest in our requirements.
Product Review:
The Loyalty Bond indicates that existing customers are not forgotten.
Feb 6 2017 - 17:02
Savings
Customer Service Review:
Very informative, gave a good history of the company and objectives.