Customer Reviews for Skipton International | Page 138

Had phone call from a member of staff to confirm our documents were in order and our account would be opened. Very nice call.

Good Service, Staff very helpful

Very helpfull , and returned my call when they said they would

I found your staff to be very helpful.

Prompt and accurate service with good interest rates

Unfortunately my expat mortgage process with Skipton took far too long to be called a smooth process. It started in August 2016 and completed February 2017 i.e a good 6 months.I lost a huge amount of money because of not being able to convert to a buy to let mortgage and rent out my vacant property. I would certainly want it investigated as I fail to understand the length of time it took. I only got to communicate with Skipton directly once approval for my case was achieved in late December. Once this was done the conveyancing process took a month which was reasonable. Prior to this since applying in August 2016 with all the necessary documents I kept asking for updates and at every 1 to 2 month intervals the only response I kept getting was that the statements and payslips I sent before were out of date. This left me very frustrated and towards the end I lost hope that the mortgage would successfully go through. I wonder if the delay was actually down to the intermediary called Complete FS who I never involved personally but were involved by the mortgage adviser I was dealing with. I don't know why their involvement was needed at all but all the messages were relayed through them to me. I got a reasonable deal in the end but it was a very rough journey to get there.

Quick and helpful responses by phone, post and email. Thank you.

Very good communications ,helpful and pleasant.

Speedy account opening process, clear and concise