Customer Reviews for Skipton International | Page 61
Our overall score: 4.7/5
Jul 3 2020 - 01:04
Savings
Customer Service Review:
Good online banking service, easy to operate, and easy to access.
Product Review:
Everything was easily sorted online
Jul 2 2020 - 16:49
Savings
Customer Service Review:
I was offered a better interest rate than was advertised,for being a loyal customer
Product Review:
For their offer of a better rate without being prompted.
The better rate was not in their advertisements.
The better rate was not in their advertisements.
Product Review:
Rate could be higher, but otherwise ok
Jul 2 2020 - 11:05
Savings
Customer Service Review:
Service was excellent, but I was a little concerned that an IT error could cause issues with what I see on your secure website
Product Review:
Great service as always, thanks
Product Review:
would be better with online access
Jul 2 2020 - 10:46
Savings
Customer Service Review:
Yes, Skipton's International instructions are clear and straight forward. The confirmation followed promptly as well as the certificate of reinvestment and statement of interest accrued . I did not encounter any difficulties. I cannot add any recommendations and I am fully satisfied with their procedures.
Product Review:
Skipton advisors are good but your feefo service looks like a scam so o ly opened it as my finger slipped. Unprofessional name.
Jul 2 2020 - 09:23
Savings
Customer Service Review:
I've been a Skipton customer for many years and feel they are usually very helpful and understanding.While their interest rates are not always the highest they are generally good and the staff very friendly and reliable.
My "average" rating would normally be higher but I was disappointed recently that Skipton had converted a matured bond of my wife's , to a new fixed rate bond @1.5% when only a week of so later they were offering on their website, for virtually the same 1 yr time period, a fixed rate of 2%. I appreciate that this was in response to a rate change for pound sterling, however I was dissapointed Skipton were unwilling to change her new 1.5% bond which had automatically been assigned, to the better rate at a time during the pandemic when postal advice from Skipton had been significantly delayed in reaching us, limiting our being able to act on it. I felt for the first time in my perhaps 20 yr relationship with Skipton this was perhaps an overly rigid and unfair way to deal with loyal customers.
Product Review:
Good
Jul 2 2020 - 09:06
Savings
Customer Service Review:
One phone call sorted our new investment involving the transfer of funds from one Skipton product to another
Product Review:
best product available in difficult investment times
Jul 2 2020 - 08:42
Savings
Customer Service Review:
Still waiting for my annual statement. Poor communication regarding my options once my investment product renews and not enough time given postal lags during covid-19 pandemic!
Product Review:
it's ok, not the best interest rate going, but ok thanks.
Response from Skipton International:
Thank you for your feedback, which I have had investigated. I can confirm that your annual statement was dispatched on the day after maturity as normal. There have been delays experienced with the global postal system and these delays vary by location, occasionally substantial delays have been experienced, but thankfully most delays have been minor. Such delays are clearly outside the control of Skipton. To ensure that you receive timely communications I would recommend using Skipton International Online, which avoids the postal system for the receipt of statements or for selecting options on product maturity. Should you be interested in setting up Skipton International Online please check out Skipton's website at https://www.skiptoninternational.com/online. Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated. I can confirm that your annual statement was dispatched on the day after maturity as normal. There have been delays experienced with the global postal system and these delays vary by location, occasionally substantial delays have been experienced, but thankfully most delays have been minor. Such delays are clearly outside the control of Skipton. To ensure that you receive timely communications I would recommend using Skipton International Online, which avoids the postal system for the receipt of statements or for selecting options on product maturity. Should you be interested in setting up Skipton International Online please check out Skipton's website at https://www.skiptoninternational.com/online. Kind regards Jim Coupe Managing Director
Jul 2 2020 - 07:20
Savings
Customer Service Review:
I think the service is excellent. Clear information and good communications
Product Review:
Best rates I could find in these difficult times.
Jul 2 2020 - 06:59
Savings
Customer Service Review:
Service was very good and extremely attentive I have already recommended my brother in law and he is also a happy customer
Jul 2 2020 - 06:13
Savings
Customer Service Review:
Speedy response and good advice all given over the phone.
Paperwork followed in due course.
Product Review:
One year fix but would always appreciate higher rates.
Jul 2 2020 - 05:45
Savings
Customer Service Review:
We friendly and efficient service as always!
Product Review:
Competitive package offered for the product required
Jul 2 2020 - 05:20
Savings
Customer Service Review:
In my opinion Skipton International are excellent. The products are good and the customer service is second to none. Whenever I have telephoned Skipton my enquiry has been dealt with in a helpful, professional and efficient manner. I cannot fault anything and would definitely recommend Skipton International.
Product Review:
The only reason that I have given this product 4 stars instead of 5 is because of the interest rate but I am aware that the rates are low across all savings products at this time.
Jul 2 2020 - 05:05
Savings
Customer Service Review:
Always friendly and extremely efficient.
Product Review:
Interest rates as good as anyone can expect at the moment
Jul 2 2020 - 01:02
Savings
Customer Service Review:
Not top of the table rates but consistent. I especially like the 2 weeks cooling off period.
Product Review:
not top of the table rates, but consistent
Jul 2 2020 - 00:33
Savings
Customer Service Review:
No follow up to my query and still waiting
Product Review:
Good