Customer Reviews for Skipton International | Page 35
Our overall score: 4.7/5
May 12 2022 - 06:32
Savings
Customer Service Review:
We always receive efficient service when dealing with Skipton.
We are given up to date information on the latest products they have to offer us to make the best of our funds.
Product Review:
May 12 2022 - 05:37
Savings
Customer Service Review:
Professional - I have been very happy with Mr Sam Le Ray
Product Review:
Best I could find in Guernsey
May 12 2022 - 05:06
Savings
Customer Service Review:
Excellent all round. Been with Skipton a few years now and wouldn’t change.
Product Review:
Go service. Friendly staff. Good interest rates.
May 12 2022 - 04:13
Savings
Customer Service Review:
Service was quick and efficient, yes I would recommend Skipton.
Product Review:
Good choice and competitive interest rates
May 12 2022 - 03:14
Mortgage
Customer Service Review:
The lack of contact, the dashboard, tells you is needed but does not indicate how long any takes to process. The solicitor appointed, lack experience or was lazy at best, as a result, the official offer was extended on the 6th April, a month later on the 10th May I have not been given any indication when the mortgage will settle.
Product Review:
Response from Skipton International:
Thank you for your feedback. I am sorry to hear of your experience with the solicitor at Conveyancing Direct. We will forward your comments to the manager at Conveyancing Direct and ask for their consideration. We would clearly like them to avoid a reoccurrence for other customers. Could I ask how you found the service that Skipton International provided? Kind regards Jim Coupe Managing Director
Thank you for your feedback. I am sorry to hear of your experience with the solicitor at Conveyancing Direct. We will forward your comments to the manager at Conveyancing Direct and ask for their consideration. We would clearly like them to avoid a reoccurrence for other customers. Could I ask how you found the service that Skipton International provided? Kind regards Jim Coupe Managing Director
May 11 2022 - 09:03
Mortgage
Customer Service Review:
I really like how Skipton simplify as much as possible what is quite a complicated process. It's amazing to have a direct person who you can email with any questions to as well. Special mention to Lucy Munroe who has provided fantastic support.
Product Review:
great product, easy to understand
May 10 2022 - 18:30
Mortgage
Customer Service Review:
Service was a bit slow and communication poor. Took me to chase to close it down.
Response from Skipton International:
Thank you for your feedback. I would like to investigate your concerns. Please confirm which part of the process you considered slow and which communication in particular were poor. Thank you in advance and kind regards Jim Coupe Managing Director
Thank you for your feedback. I would like to investigate your concerns. Please confirm which part of the process you considered slow and which communication in particular were poor. Thank you in advance and kind regards Jim Coupe Managing Director
May 10 2022 - 11:00
Mortgage
Customer Service Review:
Skipton's broker, Capricorn asked for 1.5K as their brokerage fee when customer (me) engaged Capricorn. However, Capricorn did not disclose it is getting 2.9K from Skipton for arranging. And despite customer complaining their service is not brilliant, they refuse to give discount and lack of disclosure in securing brokerage fees from both sides. There's ample room for improvement by the broker.
Product Review:
Great product but still early days
Response from Skipton International:
Thank you for your feedback. I am sorry to hear the broker you selected was not clear in declaring fees, this is not something Skipton has sight of as it is between customers and their brokers. However, Skipton looks to be transparent and includes such fees on our offer letter documentation, which is where I assume you ascertained Skipton's payment. We will, of course, pass on your concerns to the broker concerned. I would be very interested in understanding in receiving rating for Skipton's service itself. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I am sorry to hear the broker you selected was not clear in declaring fees, this is not something Skipton has sight of as it is between customers and their brokers. However, Skipton looks to be transparent and includes such fees on our offer letter documentation, which is where I assume you ascertained Skipton's payment. We will, of course, pass on your concerns to the broker concerned. I would be very interested in understanding in receiving rating for Skipton's service itself. Kind regards Jim Coupe Managing Director
May 10 2022 - 04:13
Savings
Customer Service Review:
The rep was aware of my earlier correspondence and able to talk to me about my options having missed the deadline to invest further in my account. I agreed to her suggestion and call ended.
Product Review:
I was disappointed when I failed to make a successful bank transfer from my UK bank to Skipton International within the small window of opportunity given. I now have 2 accounts which I'd like to amalgamate at the earliest possible moment and not sure how I will find out when that will be, so somewhat frustrated with the difficulty in keeping track.
May 8 2022 - 15:14
Savings
Customer Service Review:
Very good service. Internet service also good
Product Review:
Competetive rates and easy to roll over
Product Review:
Reasonable interest rate **
May 7 2022 - 08:47
Mortgage
Customer Service Review:
The forms that need to be completed (all of the information can be sought out as part of the due diligence) are painful and if this property had a survey done, not sure why we need all this nonsense again. Buildings insurance - really???
Product Review:
Terrible rate versus current
May 7 2022 - 08:12
Mortgage
Customer Service Review:
Didnt engage directly with them, but once the mortgage was approved, the admin was very effecient.
Product Review:
Very cost effective and easy to implement.
May 7 2022 - 02:39
Savings
Customer Service Review:
They responded promptly and helpfully to my request. I would recommend them to others.
Product Review:
May 7 2022 - 01:34
Mortgage
Customer Service Review:
Email service wasn’t working. The hoops to jump through seem over the top.
Product Review:
Offer mortgages where others don’t
May 6 2022 - 20:50
Savings
Customer Service Review:
They were efficient in the opening my new account
Product Review:
One of of the best interest rates
May 6 2022 - 19:40
Savings
Customer Service Review:
Skipton excel in all their contact with clients, whether by letter, email or phone. I feel secure in their web site
May 6 2022 - 16:48
Savings
Customer Service Review:
The person who answered the phone quickly completed the security procedures and explained the options open to me. I received confirmation in good time.
Product Review:
The product was less time than previous and maybe I was expecting a better rate
May 6 2022 - 12:48
Savings
Customer Service Review:
Excellent response to email, telephone and online contact service. Good personal service from friendly well informed personnel who are able to use initiative when response is required outside normal perameters.
Product Review:
Savings and term deposit rates are reasonable for UK current market, although higher rates would obviously be preferred with higher inflation hitting across the world.
May 6 2022 - 10:44
Mortgage
Customer Service Review:
quick, efficient, friendly, prompt and to the point!
Product Review:
well targeted, efficiently executed