Customer Reviews for Skipton International | Page 34
Our overall score: 4.7/5
Response from Skipton International:
Thank you for your feedback, which I have had investigated. The overall time from application to offer being made was indeed much longer than we would have liked. Skipton instructed a valuation the day following receipt of final information for your application and issued an offer letter the day the valuation was received. Unfortunately, despite Skipton chasing the third party surveyor it took 4 weeks to receive the valuation. We escalated the matter with Connells accordingly. In terms of Skipton's turnaround times I hope you agree these were good. How would you rate the service provided by Skipton itself? Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated. The overall time from application to offer being made was indeed much longer than we would have liked. Skipton instructed a valuation the day following receipt of final information for your application and issued an offer letter the day the valuation was received. Unfortunately, despite Skipton chasing the third party surveyor it took 4 weeks to receive the valuation. We escalated the matter with Connells accordingly. In terms of Skipton's turnaround times I hope you agree these were good. How would you rate the service provided by Skipton itself? Kind regards Jim Coupe Managing Director
May 13 2022 - 01:58
Mortgage
Customer Service Review:
Generally good. Perhaps the process could have been a bit faster. Also, we were unaware that we could not use our solicitor who is on Skipton's UK panel. This may delay the transaction which is more of an issue for the seller than ourselves.
Product Review:
May 13 2022 - 01:53
Mortgage
Customer Service Review:
very disappointed experience, waste the money.
Product Review:
May 12 2022 - 16:43
Savings
Customer Service Review:
My questions were clearly & quickly answered
Product Review:
May 12 2022 - 16:11
Savings
Customer Service Review:
Friendly and efficient service when telephoning. Production of paperwork for new accounts seems overly long.
Product Review:
May 12 2022 - 15:09
Savings
Customer Service Review:
Acted in time with clear explanations of alternatives
Product Review:
Average rate of interest. Not near market leaders.
May 12 2022 - 14:34
Savings
Customer Service Review:
Professional and good follow up. Yes, would recommend.
Product Review:
May 12 2022 - 14:27
Savings
Customer Service Review:
All my dealings with Skipton have been good and any conversation helpful
Product Review:
May 12 2022 - 13:47
Savings
Customer Service Review:
Opened my account over phone lady i spoke to was very helpful .
Product Review:
Good interest rate , moved money from barclays bank their interest rate was really low.
May 12 2022 - 13:13
Savings
Customer Service Review:
Always Very Good with knowledgable staff
May 12 2022 - 11:03
Savings
Customer Service Review:
Always very friendly and helpful with no hold waiting for an advisor.
I do not make financial recommendations to anyone.
May 12 2022 - 10:49
Savings
Customer Service Review:
Very professional and helpful.,but I hate the Web site.
Product Review:
As good as can be expected
May 12 2022 - 10:38
Savings
Customer Service Review:
Extremely helpful, pleasant and yes we would buy again.
Product Review:
May 12 2022 - 10:25
Savings
Customer Service Review:
I telephoned with a query about my maturing deposit and your extremely helpful staff
gave clear flexible advice.
Product Review:
You continually review and provide better rates to both maturing deposits and new money
Product Review:
In front of the Competition
Product Review:
May 12 2022 - 07:57
Savings
Customer Service Review:
Every time I deposit money or extend a deposit I stress it must be on "Notice" and not a rolling account. I always stress this a number of times but often it is ignored. Once again this time after stressing this at least three times to each of the 2 people who I dealt with I was ignored and I had to return to the office to sort this out. I find this most annoying to me and very unprofessional on their part.
Product Review:
The rates are not as good as some in the market.
May 12 2022 - 07:36
Savings
Customer Service Review:
Professional and helpful, positive can do attitude. Also followed up with email same day.
Product Review:
May 12 2022 - 07:23
Savings
Customer Service Review:
Continued excellent service from Skipton International - the Customer Service team are constantly brilliant - proactive communication and nothing is ever too much of a problem. Such a great organisation - I am more than happy to take more business and services from them in the future....and will!
Product Review:
good savings account rate
May 12 2022 - 07:10
Savings
Customer Service Review:
Good service, good website and security. Could do with the limit for compensation being raised tova more reasonable level. 50k protection under the financial compensation scheme is nothing these days.
Product Review:
Ssrvice and site security