Customer Reviews for Skipton International | Page 102

Very prompt and informed response to any queries. Will continue to use Skipton International service for our needs.

Very impressed. Our account was set up very quickly. Would definitely recommend Skipton International

Answered all my questions and courteous.

Via telephone changed my savings account to higher interest one,no fuss,no bother.

Communication with customers is limited. Contact should be made with customer before a deposit matures and the customer should be offered or made aware of current alternative deposits. The maturing deposit should not automatically be rolled over for the same duration as the original one.

Routine phonecall to transfer money between accounts and was advised of more favourable accounts plus limitations of one of my accounts. Extremely helpful but without any pressure

When I telephoned Skipton to inquire about their savings bonds the telephone was answered within moments, the lady was helpful and informative. After completing security procedures I was able carry out my transaction over the telephone, the whole thing was so easy, within minutes I had transferred funds into a new savings bond. The following day I received a call from Skipton to confirm the new savings bond. I then received confirmation in the post a short time afterwards. In my opinion the whole experience couldn't have been better. Well done Skipton it is a pleasure to deal with you.

Service was efficient and quick. A couple of slightly negative points. I had to ask what documentation I would receive confirming my deposit was opened. I was told a bond certificate would be issued. This information wasn't very evident from their website. Also, almost 3 weeks later I am still awaiting the bond certificate. The product I chose was a 3 year fix at 1.99%. i didn't know at the time but during my application a new product became available at 2%. it would have been nice if Skipton had alerted me to this slightly higher interest bearing product.

Excellent initial contact and professional and expert advce!! I would feel very confident to recommend this company to others

The member of staff who dealt with my call was very professional and most helpful. My money was placed on a fixed term deposit with one phone call.

The staff were most helpful and helped us through the onerous process required to open new accounts in the current regime of anti money laundering, to which the honest consumer now has to expect. I can only wish that some of SI’s competitors could learn how to do this.

Good communication and clear options and instructions

Good customer service overall although sadly Skipton completely failed to make it clear to Monthly 200 Investors that they could upgrade to the new higher interest rate. I am sure many elderly investors and thioe less au fait with finance could get left in an unfavourable position through this. Normally I would give Skipton 5 stars but not on this occasion. Also it would be a good idea to have a letterbox for people who wish to drop correspondence in to the office.