Customer Reviews for Skipton International | Page 103
Our overall score: 4.7/5
Sep 3 2018 - 18:35
Savings
Customer Service Review:
Promt service and polite and helpfull on the phone.
Product Review:
Good
Sep 3 2018 - 18:34
Savings
Customer Service Review:
My contacts with you are dealt with politely and efficiently and any questions answered fullu
Product Review:
It is the best rate I can get at present
Sep 3 2018 - 18:01
Savings
Customer Service Review:
Very efficient and friendly service, especially Kim.
Product Review:
A flexible product, just what we needed.
Sep 3 2018 - 17:57
Savings
Customer Service Review:
Very easy to reach on the telephone and very helpful. A prompt and efficient service. Sometimes the certificate of investment is slow to arrive, but it does.
Product Review:
Good but I'd like a higher rate of interest - well, wouldn't we all.
Sep 3 2018 - 17:57
Savings
Customer Service Review:
Once I got in conversation the service was excellent and quickly accomplished what I needed done. Getting in touch was not as smooth as there were a number of missed calls over a week. It also would have been good to get a confirming email with a name attached. As far as I know, the only name I know appears to no longer work for the company. A little personalization would go a long way.
Product Review:
Looking forward to online access in the near? future.
Sep 3 2018 - 17:56
Savings
Customer Service Review:
They responded very quickly to any questions I had. Very clear instructions.
Product Review:
A very competitive rate compared to other institutions.
Sep 3 2018 - 17:54
Savings
Customer Service Review:
Polite and eager to help on phone. We were sent a letter months ago telling us we would soon have on line access but we haven't heard any more
Product Review:
Would like greater rates of interest
Sep 3 2018 - 17:36
Savings
Customer Service Review:
Long wait for answer, but staff member very helpful and knowledgeable once connected. Still waiting for confirmation of transfer transaction though.
Product Review:
Good
Sep 3 2018 - 17:34
Savings
Customer Service Review:
Phone call was answered promptly. Staff were curtious and knowledgeable regarding the various products.
Product Review:
Excellent
Product Review:
I was looking for a good fixed rate Bond with a reasonable interest rate.
Sep 3 2018 - 17:11
Savings
Customer Service Review:
Great service,what I requested was agreed and carried out with no fuss.
Product Review:
Easy the best savings rate in Guernsey.
Sep 3 2018 - 17:09
Savings
Customer Service Review:
Very efficient on phone and straightforward in dealing with our requirements.
Sep 3 2018 - 17:06
Savings
Customer Service Review:
Very quick account opening process. The members of staff that I spoke with were polite and helpful.
Product Review:
Attractive interest rate.
Sep 3 2018 - 17:03
Savings
Customer Service Review:
I recently dealt with Ellie who was excellent and 5 star, however i think that online
banking would be better. Then I would probably go 5 star overall.
Product Review:
Good
Sep 3 2018 - 16:52
Savings
Customer Service Review:
I found the whole process of opening a new account very easy particularly as the staff were so helpful and patient.
Kim Helmot was very good and was a great ambassador for customer service.
Product Review:
Good rates of interest from a trustworthy organisation
Sep 3 2018 - 16:27
Mortgage
Customer Service Review:
Lorraine has looked after us all the way through the process, a pleasure to deal with. Thank you
Product Review:
Excellent
Product Review:
good: allows some optional repayment without fees (up to 10% outstanding balance) even on an interest-only mortgage.
complicated: I got finally the remortgage (better/lower) interest rate but it took a lot of interaction to confirm this for my (inheritance) case. In fact, my intermediary needed to work a lot to help with confirming this approach.
suggestion: I would like to see more being done online, e.g. giving status on the application the start with and also running status during the life of the mortgage.
complicated: I got finally the remortgage (better/lower) interest rate but it took a lot of interaction to confirm this for my (inheritance) case. In fact, my intermediary needed to work a lot to help with confirming this approach.
suggestion: I would like to see more being done online, e.g. giving status on the application the start with and also running status during the life of the mortgage.
Aug 22 2018 - 18:14
Savings
Customer Service Review:
Very helpfull compony nothing to much trouble in my experence
Aug 21 2018 - 07:39
Mortgage
Customer Service Review:
This was by far the worse experience i have had with a lender. I was treated poorly and in the end it cost me a substantial amount of money due to unnecessary behaviour / unreasonable requests, on Skiptons part. During the process I nearly lost my life savings, due to inaction and a lack of real customer support. I would NEVER recommend Skipton. I only have a Skipton mortgage because at the end they took so long tom complete that I had no choice but to stay with them.
Awful experience....not to be repeated. Buyer beware
Product Review:
Inflexible take it or leave it approach. Solicitor warned of a number of items were not favourable, but in the end i had no choice but to accept the terms in order to complete on time. Early payback penalties are severe
Response from Skipton International:
Thank you for your feedback which I have had investigated.
Unfortunately, when a mortgage application is submitted in an incomplete manner and without the application fee it is not unreasonable to expect the missing information be requested so that underwriting may commence. Skipton booked in a property valuation the day after the missing information and fee were received, the valuation was received 4 days later and Skipton issued the mortgage offer that same day, this is hardly inaction and I would suggest much faster than most other lenders.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback which I have had investigated.
Unfortunately, when a mortgage application is submitted in an incomplete manner and without the application fee it is not unreasonable to expect the missing information be requested so that underwriting may commence. Skipton booked in a property valuation the day after the missing information and fee were received, the valuation was received 4 days later and Skipton issued the mortgage offer that same day, this is hardly inaction and I would suggest much faster than most other lenders.
Kind regards
Jim Coupe
Managing Director
Aug 19 2018 - 21:01
Mortgage
Customer Service Review:
Very helpful staff in Jersey, but not very joined up with team in Guernsey.
Product Review:
Frustrating that could not combine the two, but overall seems good.