Customer Reviews for Skipton International | Page 41
Our overall score: 4.7/5
Product Review:
Good easy service and would recommend them
Feb 12 2022 - 10:56
Mortgage
Customer Service Review:
Always very quick to answer any enquiries, very helpful.
Product Review:
It is an easy product to use, can make anual extra payments of the capital, explained very well.
Feb 10 2022 - 10:53
Savings
Customer Service Review:
It is always polite, friendly and efficient and I get what I ask for - which is necessary as I live in Australia now and need to be able to rely on the fact that my requests are dealt with efficiently.......which they are......I have been with the for years and don't intend to change!
Product Review:
The are consistently good....
Feb 9 2022 - 03:57
Savings
Customer Service Review:
Efficient. Prompt response to enquires. Simple, easy to follow processes around account administration.
Product Review:
Provides what I need with reasonable returns compared to other providers..
Feb 8 2022 - 10:37
Mortgage
Customer Service Review:
The mortgage approval is quite fast and smooth. I have got mortgage offer in just a month. However, the nominated solicitor required 3 months to handle the rest of conveyancing process. It would be better if they can set a handling timeline for their nominated solicitor.
Product Review:
Speedy and smooth through broker
Feb 7 2022 - 13:35
Savings
Customer Service Review:
Always answer the telephone promptly and always knowledgeable and helpful
Product Review:
Feb 7 2022 - 11:47
Mortgage
Customer Service Review:
From first enquiry to mortgage offer to funds transferred, Skipton have always been responsive and very helpful. Skipton are also very efficient and quick compared to other lenders.
Product Review:
Minimum lending is at 100K which limits the number of property I can acquire.
Mortgage rates are on the high side even for Expats.
Mortgage rates are on the high side even for Expats.
Feb 7 2022 - 10:35
Savings
Customer Service Review:
Very good with communication and has been a sound savings institute to us for many years. However, product interest rates have slipped and not as competitive in the market place. I have renewed for a further 2 years but will look for more competitive savings rate at future renewals. I don't like my loyalty being leveraged.
Product Review:
Un-competitive interest rates
Jan 20 2022 - 05:07
Mortgage
Customer Service Review:
I have had a rather brief engagement with a person who is mortgage administrator querying and asking some questions about the initial payments on my mortgage which has recently been activated.
This exchange was via email.
The response time was overnight (I live offshore to the UK), answer was succint and to the point and pleasant.
I have no complaints, in fact I was pleasantly surprised with the resolution.
Many thanks for following up with me.
Warm regards,
Jan 12 2022 - 15:50
Mortgage
Customer Service Review:
Very accommodating and offer excellent service . Excellent Service.it took a little longer but understandable with the Covid situation that is affecting many. Skipton was quick to reply in all our questions and approval was fast. I would recommend using Skipton to my family and friends.
Product Review:
Very pleased with my purchase
Jan 11 2022 - 09:23
Mortgage
Customer Service Review:
The service was very good, although I was extremely upset to be told that they were cutting our mortgage by £6,000 because my husband only gets paid 10 days holiday. This really put us in a tricky situation and was rather disappointing to say the least - especially as we had been confirmed the full amount in the first instance.
Product Review:
Jan 11 2022 - 07:23
Mortgage
Customer Service Review:
Paul Hyde was amazing, other lenders couldn't compete with his speed which is vital in todays market, Paul is a great asset and Skipton should recognise this.
Product Review:
Competitive rates in the market
Jan 11 2022 - 07:13
Mortgage
Customer Service Review:
Everyone I have dealt with at Skipton has been superb, particularly Lorraine Mclean. The whole process has been incredibly smooth and communication has been excellent: efficient, swift and supportive. I am very happy to have chosen this mortgage provider.
Product Review:
Very good products but the international buy to let rates are kept too high above Bank of England rates. It's unfair to make a British national pay so much.
Jan 11 2022 - 01:48
Mortgage
Customer Service Review:
So far their service is fast, reliable.
Product Review:
The overall offer for the mortgage is reasonable. However, if there is an offer with a shorter fix period, aka, 1 year, with the opportunity to re-finance, it will be even better, as the interest rate fluctuation has been more volatile these years, 5 years fix is too long a period to hold on to a certain interest rate level.
Product Review:
Jan 11 2022 - 00:14
Savings
Customer Service Review:
The staff are very helpful when required. As most things can now be done online, this facility works very well but if one has a problem, you can call for help.
Product Review:
Jan 6 2022 - 11:45
Savings
Customer Service Review:
I find the banking app a pain to use. Skipton have used this as an excuse not to send statements. I need interest paid to complete my tax return. The staff do respond quickly to questions but it still seems a painful process. I would suggest that an annual statement of accounts held and interest credited is needed for all Guernsey resident clients. It is poor customer service to insist that clients get such basic information through an app which is clumsy and difficult to use
Product Review:
Ian Morris is inviting you to a scheduled Zoom meeting.
Topic: Ian Morris' Zoom Meeting
Time: Dec 25, 2021 03:10 PM London
Join Zoom Meeting
https://us04web.zoom.us/j/79776265483?pwd=di9pT1N4enF3VTRGelBPL1pOZnVKQT09
Meeting ID: 797 7626 5483
Passcode: 208cet
vi
Topic: Ian Morris' Zoom Meeting
Time: Dec 25, 2021 03:10 PM London
Join Zoom Meeting
https://us04web.zoom.us/j/79776265483?pwd=di9pT1N4enF3VTRGelBPL1pOZnVKQT09
Meeting ID: 797 7626 5483
Passcode: 208cet
vi
Jan 4 2022 - 19:14
Savings
Customer Service Review:
The person I spoke to on the phone was most helpful & very knowledgeable & provided everything I needed.
Product Review:
Good rates in the current climate
Jan 4 2022 - 14:33
Mortgage
Customer Service Review:
The mortgage finance was arranged with an offer in place quickly to enable us to engage with the vendor and obtain acceptance of our offer, including clear advice as to the conditions of finance and a helpful work through of the application pack, which we were grateful for. However, the solicitor Skipton used caused significant delays by asking questions during the transaction that were irrelevant, had already been addressed, or could have been addressed earlier. The transaction took 6 months to complete despite there not being any issue of major concern, simply due to poor communication from the lendor's solicitor. This has deterred us from using Skipton for our next transaction.
Product Review:
Ease of arranging finance, but high fees and a relatively high rate. Will most likely shop around a little more for better value (particularly due to time taken to complete transaction due to delays caused by lender's solicitor that negated any time saving at the front end).
Response from Skipton International:
Thank you for your feedback. I am sorry you consider the timescales taken were excessive and I hence had your concerns investigated. This investigation confirmed that your solicitor responded with initial, incomplete, pre-exchange papers over two months after Conveyancing Direct's welcome pack and request was sent. A fortnight later your solicitor documentation's was satisfactorily completed and the conveyance completed a little over a week after that, 3 months after Skipton made you a mortgage offer. Conveyancing Direct did not cause delay and operated effectively. I am sorry that your view of Skipton's (and Conveyancing Direct's) service has been marred by events outside of our control. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I am sorry you consider the timescales taken were excessive and I hence had your concerns investigated. This investigation confirmed that your solicitor responded with initial, incomplete, pre-exchange papers over two months after Conveyancing Direct's welcome pack and request was sent. A fortnight later your solicitor documentation's was satisfactorily completed and the conveyance completed a little over a week after that, 3 months after Skipton made you a mortgage offer. Conveyancing Direct did not cause delay and operated effectively. I am sorry that your view of Skipton's (and Conveyancing Direct's) service has been marred by events outside of our control. Kind regards Jim Coupe Managing Director