Customer Reviews for Skipton International | Page 118
Our overall score: 4.7/5
Mar 19 2018 - 11:20
Savings
Customer Service Review:
I get first class, accurate service from Mr. Walden and everyone in the Team. Nothing to add.
Product Review:
Fair a competitive interest rate in a difficult environment
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Aaron as I am sure he will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Aaron as I am sure he will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Mar 19 2018 - 11:10
Savings
Customer Service Review:
Prompt efficient service
Swift response to service inquires
Pleasant well informed staff members
Mar 16 2018 - 17:46
Mortgage
Customer Service Review:
Excellent services. Skipton's approval team (both the pre and post teams) always respond to me very quickly and in a pragmatic manner.
Product Review:
I am happy with the product which is comparable in the mortgage market
Mar 15 2018 - 19:30
Mortgage
Customer Service Review:
From initial enquire to mortgage approval and paperwork completion the service was seamless.
Product Review:
Full year eats my needs and competitive rate.
Mar 15 2018 - 11:19
Mortgage
Customer Service Review:
The entire process was quick and painless.
The teams respond quickly to queries without having to chase them - which is important for customers based overseas.
Highly recommend Skipton.
Product Review:
Best available product for Expats
Mar 15 2018 - 10:30
Mortgage
Customer Service Review:
Everyone I dealt with at Skipton was polite, helpful and efficient and the process was clear and smooth. E-submission of documents was a great help! I would highly recommend Skipton. Hopefully the ongoing customer service is as good.
Product Review:
Excellent
Mar 15 2018 - 09:40
Mortgage
Customer Service Review:
Absolutely awesome great staff very easy to talk to Shane was very professional and forthcoming, answered all my questions very well
Product Review:
Very informative and saved lots of money!!
Response from Skipton International:
Thank you for your feedback.
I am pleased to hear that Shane provided such good service. I have forwarded your comments to him, as I am sure he will be pleased to read them.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased to hear that Shane provided such good service. I have forwarded your comments to him, as I am sure he will be pleased to read them.
Kind regards
Jim Coupe
Managing Director
Feb 21 2018 - 07:25
Savings
Customer Service Review:
Very prompt and efficient response to all queries.
Product Review:
Good
Feb 18 2018 - 19:36
Savings
Customer Service Review:
They did everything expected of them!
Product Review:
Good
Feb 18 2018 - 18:29
Savings
Customer Service Review:
Good although they seem to be having problems with a new computer system
Product Review:
Good interest rate and period
Feb 15 2018 - 23:20
Savings
Customer Service Review:
I knew when we opened it was postal/email only but look forward to a true online service. Recent statements have got better (very basic and ‘per transaction ‘ not so long ago)
Product Review:
Based on percentage rate it was comparable but would like a little more flexibility. 200 day notice is high, at least half that would be better
Product Review:
reasonable given the current circumstances
Feb 13 2018 - 12:50
Savings
Customer Service Review:
Perfect & understanding what we wanted
Product Review:
excellent service recommended
Feb 13 2018 - 09:42
Savings
Customer Service Review:
Always very helpful on the phone, only once has a request not been fulfilled correctly.
Product Review:
Good
Feb 12 2018 - 14:51
Savings
Customer Service Review:
They made it simple to change the type of account, no fuss or bother, the way banking used to be.
Feb 12 2018 - 14:32
Mortgage
Customer Service Review:
Professional and Excellent service , prompt responses and great communication . Highly recommended.
Product Review:
Competitive rates and flexible term.
Feb 12 2018 - 10:01
Savings
Customer Service Review:
I asked a question slightly out of the usual, about probate and the cost, and it was answered immediately answered to my satisfaction. In contrast I had great difficulty getting the answer from a similar building society and we had to wait two weeks for a written reply
Feb 12 2018 - 09:18
Savings
Customer Service Review:
They were thorough positive polite and helpful, at 91 years of age I do not hear to well, there staff were very helpful.
Feb 12 2018 - 08:37
Savings
Customer Service Review:
Buy a calculator, so that they can keep an accurate balance of my account. It took me weeks and repeated phone calls to establish that £1,500 was missing, and this was resolved only because I refused to accept that I was in the wrong. Another customer may have not even noticed this error for some time.
Response from Skipton International:
Thank you for your feedback.
I have had your issue investigated and I apologise for the error. This followed the account being credited with a payment on the day it was closed. The 9 days to correct this was too long and was extended due to the implementation of our new banking system. We have had the matter investigated by our software supplier to prevent a reoccurrence.
Kind regards
Jim
Thank you for your feedback.
I have had your issue investigated and I apologise for the error. This followed the account being credited with a payment on the day it was closed. The 9 days to correct this was too long and was extended due to the implementation of our new banking system. We have had the matter investigated by our software supplier to prevent a reoccurrence.
Kind regards
Jim